Holden Roadside Assistance is provided based on the following conditions:
Service Costs: Roadside Assistance covers all eligible Holden vehicles at the roadside, as described in the Service Features, except parts not covered under warranty and additional equipment or arrangements requested as per these conditions of supply.
Trafficable Roads: Service can only be provided to vehicles on a constructed road/driveway that is legally trafficable by a conventional two wheel drive vehicle and/or towing recovery vehicle.
Service Limitations: Roadside Assistance services will be refused where, under initial inspection, it can be reasonably determined that the vehicle has undergone major body modifications or has been participating in any form of motor sport, the driver has been engaged in unlawful activity or driving under the influence of alcohol or drugs, or where there is a perceived safety risk in supplying any of the services.
Bogged Vehicles: Roadside Assistance will be provided if your vehicle becomes stranded on a trafficable road and where no special equipment is required (e.g. power winches or extended cables).
Vehicle Rescue: If your vehicle has become disabled off a legally trafficable road such as a beach, field or creek bed, Roadside Assistance will attempt vehicle rescue; however, this will be at the driver's expense.
Remote Areas: In remote areas you may experience delays in obtaining Roadside Assistance owing to your location, the availability of the Service Provider and accessibility. Remote areas are defined as areas within Australia that are sparsely populated and where normal Auto Club services are not readily available.
Attempted Repairs: Should you request Roadside Assistance the Service Provider will examine the vehicle upon arrival. If it is found that a third party has attempted repairs causing further problems and the Service Provider considers the vehicle cannot be started or driven without risk of further damage, service may be refused. In these circumstances the driver will be responsible for any towing costs incurred.
Collision/Accident: If your vehicle is damaged as a result of a collision or impact with any object, whether caused by mechanical failure or for any other reason or incident (including fire), towing assistance can be arranged at the driver's expense.
Home Assistance: Roadside Assistance will be provided at the home address in the same way as at roadside. However, during times of peak demand, 'at roadside' calls will be given priority over that of 'at home' calls for assistance.
Unattended Vehicles: The driver, or a representative, must wait with the vehicle until the Service Provider arrives. Unattended vehicles will not be serviced under any circumstances. Where the driver has elected an authorised representative, the representative must hold a current driver's licence in case the vehicle is required to be moved. Where the vehicle is found to be unattended, any subsequent calls for assistance will be at the driver's expense.
Special Equipment: Should special equipment be necessary to deliver effective service and/or where the Service Provider is required to make arrangements for the supply of any special equipment, the additional cost will be the driver's responsibility.
Natural Disasters / Industrial Disputes: If a natural disaster or an industrial dispute places extraordinary demands on service resources, Holden Roadside Assistance may alter and/or offer alternative assistance. If a disabled vehicle cannot be reached owing to events such as floods or bushfires etc, Holden Roadside Assistance will endeavour to provide whatever assistance is practicable under the circumstances.
Damage during Service: If you believe your vehicle has been damaged as a result of a Roadside Assistance service, you should contact a Holden Customer Service Operator on 0800 HOLDEN (0800 465336). The vehicle in question must be inspected by a person authorised by Holden and agreement gained prior to any further repairs being undertaken.
