Why are dealerships closing?
At Holden New Zealand we are committed to putting the health and wellbeing of our customers, dealership staff and employees first. Therefore, in line with the Government COVID-19 Alert levels, we will be enacting a number of measures to stand alongside our fellow Kiwis and do our bit to limit the spread of the virus.
Will Holden NZ Head Office be open?
No - the Holden Head Office in Mangere will be closed until Auckland is at Alert level 2 or lower.
Can I get parts for my car?
Yes – but only if you are considered an ‘essential business.’ The HNZ Parts Warehouse will open to provide support for ‘essential business’ vehicles only, facilitated via our nationwide Dealer network and Authorised Service Centres.
What is an ‘essential business’?
As determined by the Government, an ‘essential business’ is primarily front line service and personnel ranging from emergency services, health care practitioners, supermarket workers through to food-chain supply such as farmers. Vehicles associated with people working in these sectors fall under the ‘essential businesses’ category and are therefore able to receive servicing and repair.
Where can I find more information about what is an ‘essential business’?
When will Holden dealers reopen?
We will follow guidance provided by the Government and will resume operations as soon as deemed safe to do so.
Is my scheduled servicing considered part of an essential business?
No – unless you and/or your sector is specifically listed on the Government C-19 website, then your scheduled servicing appointment will not happen while the country remains at Level 4. You will need to rebook your service when the Government deems it safe to downgrade the Alert Level.
If my car breaks down, can I still access 0800-HOLDEN roadside assistance?
Yes, the AA has advised they will continue to provide roadside assistance to customers.
In the event of a break down, will my car be taken to a dealership for repair?
Only if you are considered an ‘essential business,’ otherwise it will be relocated to your home address or closest place of safety.