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FAQs

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HOLDEN FINANCIAL SERVICES

Is my Holden Financial Services loan account affected by General Motor’s decision to retire the Holden brand in Australia and New Zealand?

No, you can continue with your loan and your terms and conditions and scheduled loan repayments are unchanged.

Will Holden Financial Services still honour the Holden Guaranteed Value (HGV) amount at the end of my loan term?

Yes, this is unchanged. The HGV amount is subject to you keeping and returning your vehicle in an acceptable condition in accordance with the Fair Wear and Tear guidelines. The HGV amount may be reduced, if you do not keep your vehicle in an acceptable condition and/or you exceed your nominated kilometre allowance.

Do I still need to abide by the maximum kilometrage usage I selected for my HGV loan?

Yes, this is unchanged. An excess kilometre charge will be applied for each kilometre you travel above your nominated kilometre allowance in your loan contract.

KNOW YOUR COST SERVICING

When is a Holden Vehicle eligible to participate in the Holden Know Your Cost Servicing Program?

A Holden Vehicle which is an Eligible Vehicle can participate in the Program at any time from the first kilometre travelled by the Eligible Vehicle, provided that at the time it participates in the Program, it is registered with an Australian State or Territory road transport authority on or before the Program end date.

What is an Eligible Vehicle?

An "Eligible Vehicle" is:
    a. a Holden Vehicle, registered on or after 1 January 2018 and before the Program end date, or
    b. an Excluded Vehicles.


A vehicle is an "Excluded Vehicle" if it:
    a. is not registered with an Australian State or Territory road transport authority at the relevant time it proposes to participate in the Program;
    b. a vehicle which was first registered as a government vehicle*;
    c. a vehicle which was first registered as a rental vehicle.


*Government and rental vehicle Customers must contact their Holden Dealer to obtain their relevant service quote for the first 7 Scheduled Services. For Customers who have purchased their vehicle second hand, we recommend that you contact your local Holden Dealer to determine whether the vehicle was first registered as a Government or Rental vehicle.

Is the Service Price the same for every model of Eligible Vehicle?

The Service Price for each model of Eligible Vehicle is calculated in accordance with the specific service schedule for that vehicle model (which may vary from model to model) and the model year. Furthermore, the Service Price for each model may vary from service interval to service interval.

Individual parts and vehicle systems are affected differently, depending on the distance travelled, time in use and driving conditions. For some Scheduled Services, additional parts may need to be inspected and/or replaced and a longer period of time may be spent by Holden's factory-trained technicians completing the relevant Scheduled Service.

Click for more FAQ's

What is the Price for each Scheduled Service?

The Price for each Scheduled Service will be provided to the Customer when the Customer makes a request for a quote for a Scheduled Service for an Eligible Vehicle (Quote Request).
The Quote Request is to be made online through Holden's website at www.holden.com.au.
The returned quote for the requested Scheduled Service will detail the Price for the Scheduled Service. The quote also lists which Scheduled Service items are performed by the Dealer during the service. The quote is valid for 30 days from the original date of request.

Government and rental vehicle Customers must contact their Holden Dealer to obtain a capped price service quote.

In addition, Holden may publish a list of prices for Scheduled Services at www.holden.com.au or elsewhere from time to time. Holden may change the published or Program prices from time to time and without notice. For the avoidance of doubt, within the first 7 subsidised service period, any such price changes will not apply retrospectively to Eligible Vehicles purchased prior to the price change being implemented. Price changes will only apply to future vehicles purchased on or after the date the price change comes into effect.

What services are covered under the Holden Know Your Cost Servicing Program?

For all Eligible Vehicles, the Scheduled Services covered under the Program are all service items listed in the "standard service schedule for normal operating conditions" for each Eligible Vehicle, as specified in the Service and Warranty Booklet for that Eligible Vehicle, including parts, labour, fluids and any applicable workshop charges.

An additional Service covered under the Program is a basic maintenance service only (Essential Services):
a. engine oil replacement;
b. oil filter replacement;
c. vehicle health check; and
d. tyre rotation (if required).

An Essential Service differs from the full service schedule. Holden Dealers will not stamp the scheduled service completion coupon in the Service Warranty booklet when only an Essential Service has been performed. They will however, record the details of the service in the "additional service requirements or coupon" section of the booklet. An Essential Service is intended to be used in the event of vehicle being 'in between' scheduled service intervals, in preparation of a trip etc. For an older model Holden vehicle, an Essential Service is a regular basic maintenance service. A Vehicle Health Check may reveal additional maintenance or other service related items are required to ensure the vehicle is operating as designed, efficiently or safely. Any additional service items required will be discussed with the Customer prior to any additional work being performed. These additional items will be at the Customers expense.
Holden Dealers will use genuine Holden parts for all relevant Scheduled Services, except where genuine Holden parts are no longer available.

What services are not covered under the Holden Know Your Cost Servicing Program?

Additional service or maintenance items which are not Scheduled Services are not covered under the Program.
These excluded items, include (but are not limited to):
    a. items which require additional servicing depending on the operating conditions as detailed in the Service and Warranty Booklet for that vehicle;
    b. normal wear and tear items requiring periodic maintenance (e.g. fuses, brake pads, wiper blades, batteries, tyres, wheel alignment adjustments);
    c. air conditioner pollen filter;
    d. any servicing required as a result of the fitment of non-genuine Holden parts or accessories;
    e. additional fluids and additives not specified in the standard service schedules for normal operating conditions set out in the Service and Warranty Booklet for that Eligible Vehicle;
    f. accident damage to any chassis, body or driveline components;
    g. adjustments not specified in the standard service schedules for normal operating conditions set out in the Service and Warranty Booklet for that Eligible vehicle; and
    h. additional maintenance and repairs recommended by the Customer's Holden Dealer to suit individual driving characteristics.

If any additional service or maintenance work is required that is not covered by the Program, the authorised Holden Dealer will discuss any additional costs with the Customer prior to performing any such additional work.

Where can a Scheduled Service under the Know Your Cost Servicing Program be carried out?

To receive the benefit of the Service Price, Customers must have the Scheduled Service performed at an authorised Holden Dealer.

When can a Scheduled Service be carried out?

To receive the benefit of the Price under the Program for any Scheduled Service, Customers must ensure that that Scheduled Service is performed by the Service Due Date or before the odometer of the Eligible Vehicle passes the Service Kilometre Limit, whichever occurs earlier (Nominated Period).

It is the Customer's responsibility to ensure that the Scheduled Service is performed within the Nominated Period.

If the Customer has missed a Scheduled Service in a particular Nominated Period, the Price will no longer be available for the Scheduled Service in that Nominated Period. However, the Price for the next Scheduled Service in the next Nominated Period will become available.
It is important to note that if a Customer misses a Scheduled Service, additional work may be identified at the next Scheduled Service in the next Nominated Period which is not included in the Price of that next Scheduled Service. Authorised Holden Dealers will obtain Customer's consent for any additional costs prior to performing any additional service or maintenance work.

The entitlements under the Program cannot be transferred to any other vehicle. The Program entitlements remain with the Eligible Vehicle for the duration of the Program.
However, Program entitlements can be transferred between subsequent owners of the same Eligible Vehicle.

For clarity, in the Terms & Conditions a reference to Scheduled Service means maintenance and service items listed in the "standard service schedule for normal operating conditions" set out in the Service and Warranty Booklet for an eligible vehicle.

Service Due Date means, in relation to a Nominated Period, the date as follows:
a. For eligible vehicles with a 9 Month / 15,000km service interval 90 days after the date specified in the Service Warranty booklet for that eligible vehicle; or where no Service Warranty booklet is available, 12 months from the last scheduled service date
b. For eligible vehicles with a 12 Month / 12,000km service interval 90 days after the date specified in the Service Warranty booklet for that eligible vehicle; or where no Service Warranty booklet is available, 15 months from the last scheduled service date

Service Kilometre Limit means, in relation to a Nominated Period, the kilometre reading which is:
a. For eligible vehicles with a 9 Month / 15,000km service interval specified in the log book contained in the Service and Warranty Booklet for that eligible vehicle plus 3,000 kilometres; or
where no Service and Warranty Booklet is available, within 12,000 kilometres from the last service date
b. For eligible vehicles with a 12 Month / 12,000km service interval specified in the log book contained in the Service and Warranty Booklet for that eligible vehicle plus 3,000 kilometres; or
where no Service and Warranty Booklet is available, within 15,000 kilometres from the last service date

LIFETIME CAPPED PRICE SERVICING

When is a Holden Vehicle eligible to participate in the Holden Lifetime Capped Price Servicing Program?

A Holden Vehicle which is an Eligible Vehicle is eligible to participate in the Program at any time from the first kilometre travelled by the Eligible Vehicle, provided that at the time it participates in the Program, it is registered with an Australian State or Territory road transport authority on or before the Program end date.

What is an Eligible Vehicle?

An "Eligible Vehicle" is:
a. a Holden Vehicle; or
b. any other vehicle which is published on Holden's website as being an "Eligible Vehicle" for the purpose of this Program, other than Excluded Vehicles.

A vehicle is an "Excluded Vehicle" if it:
a. is not registered with an Australian State or Territory road transport authority at the relevant time it proposes to participate in the Program;
b. a vehicle which was first registered as a government vehicle*;
c. a vehicle which was first registered as a rental vehicle*; or
d. is a Holden Vehicle which Holden has determined is an "Excluded Vehicle".

*Government and rental vehicle customers must contact their Holden Dealer to obtain their relevant capped price service quote. For customers who have purchased their vehicle second hand, we recommend that you contact your local Holden Dealer to determine whether the vehicle was first registered as a Government or Rental vehicle.

Is the Capped Price the same for every model of Eligible Vehicle?

The Capped Price for each model of Eligible Vehicle is calculated in accordance with the specific service schedule for that vehicle model (which varies from model to model) and the model year. Furthermore, the Capped Price for each model may vary from service interval to service interval.

Individual parts and vehicle systems are affected differently, depending on the distance travelled, time in use and driving conditions. For some Scheduled Services, additional parts may need to be inspected and/or replaced and a longer period of time may be spent by Holden's factory-trained technicians completing the relevant Scheduled Service.

Click for more FAQ's

What is the Capped Price for each Scheduled Service?

The Capped Price for each Scheduled Service will be provided to the customer when the customer makes a request for a quote for a Scheduled Service for an Eligible Vehicle (Quote Request).

The Quote Request is to be made online through Holden's website at www.holden.com.au. The quote for Scheduled Services received in response to the Quote Request will detail the Capped Price for the Scheduled Service requested in the Quote Request (Quote).

Government and rental vehicle customers must contact their Holden Dealer to obtain a capped price service quote.

In addition, Holden may publish a list of prices for Scheduled Services at www.holden.com.au or elsewhere from time to time. Holden may change the published or Program prices from time to time and without notice. For the avoidance of doubt, any such price changes will not apply retrospectively to Eligible Vehicles purchased prior to the price change being implemented and will only apply to future vehicle purchases on and after the date the price change comes into effect.

What services are covered under the Holden Lifetime Capped Price Servicing Program?

For Recent Model Holden Vehicles, the Scheduled Services covered under the Program are all service items listed in the "standard service schedule for normal operating conditions" for each Eligible Vehicle, as specified in the Service and Warranty Booklet for that Eligible Vehicle, including parts, labour, fluids and any applicable workshop charges.

For Older Model Holden Vehicles, the Scheduled Services covered under the Program are the following maintenance and service items only (Essential Services):
a. engine oil;
b. oil filter; and
c. vehicle health check.

Holden will use genuine Holden parts for all relevant Scheduled Services, except where genuine Holden parts are no longer available.

What services are not covered under the Holden Lifetime Capped Price Servicing Program?

Additional service or maintenance items which are not Scheduled Services and are not covered under the Program:

For Recent Model Holden Vehicles, include (but are not limited to):
a. items which require additional servicing depending on the operating conditions as detailed in the Service and Warranty Booklet for that vehicle;
b. normal wear and tear items requiring periodic maintenance (e.g. fuses, brake pads, wiper blades, batteries, tyres, wheel alignment adjustments);
c. air conditioner pollen filter;
d. any servicing required as a result of the fitment of non-genuine Holden parts or accessories;
e. additional fluids and additives not specified in the standard service schedules for normal operating conditions set out in the Service and Warranty Booklet for that Eligible Vehicle;
f. accident damage to any body, chassis or driveline components;
g. adjustments not specified in the standard service schedules for normal operating conditions set out in the Service and Warranty Booklet for that Eligible vehicle; and
h. additional maintenance and repairs recommended by the customer's Holden Dealer to suit individual driving characteristics.

For Older Model Holden Vehicles, include (but are not limited to):
a. any maintenance or service items not listed as an Essential Service item; and
b. additional maintenance and repairs recommended by the customer's Holden Dealer to suit individual driving characteristics.

If any additional service or maintenance work is required that is not covered by the Program, the authorised Holden dealer will discuss any additional costs with the customer prior to performing any such additional work.

Where can a Scheduled Service under the Lifetime Capped Price Servicing Program be carried out?

To receive the benefit of the Capped Price, customers must have the Scheduled Service performed at an authorised Holden dealer.

When can a Scheduled Service be carried out?

To receive the benefit of the Capped Price under the Program for any Scheduled Service, customers must ensure that that Scheduled Service is performed by the Service Due Date or before the odometer of the Eligible Vehicle passes the Service Kilometre Limit, whichever occurs earlier (Nominated Period).

It is the customer's responsibility to ensure that the Scheduled Service is performed within the Nominated Period.

If the customer has missed a Scheduled Service in a particular Nominated Period, the Capped Price will no longer be available for the Scheduled Service in that Nominated Period. However, the Capped Price for the next Scheduled Service in the next Nominated Period will become available.

It is important to note that if a customer misses a Scheduled Service, additional work may be identified at the next Scheduled Service in the next Nominated Period which is not included in the Capped Price of that next Scheduled Service. Authorised Holden dealers will obtain customer's consent for any additional costs prior to performing any additional service or maintenance work.

The entitlements under the Program cannot be transferred to any other vehicle. The Program entitlements remain with the Eligible Vehicle for the duration of the Program.
However, Program entitlements can be transferred between subsequent owners of the same Eligible Vehicle.

TAKATA AIRBAG RECALL

HOLDEN FINANCIAL SERVICES

Is my Holden Financial Services loan account affected by General Motor’s decision to retire the Holden brand in Australia and New Zealand?

No, you can continue with your loan and your terms and conditions and scheduled loan repayments are unchanged.

Will Holden Financial Services still honour the Holden Guaranteed Value (HGV) amount at the end of my loan term?

Yes, this is unchanged. The HGV amount is subject to you keeping and returning your vehicle in an acceptable condition in accordance with the Fair Wear and Tear guidelines. The HGV amount may be reduced, if you do not keep your vehicle in an acceptable condition and/or you exceed your nominated kilometre allowance.

Do I still need to abide by the maximum kilometrage usage I selected for my HGV loan?

Yes, this is unchanged. An excess kilometre charge will be applied for each kilometre you travel above your nominated kilometre allowance in your loan contract.

TAKATA AIRBAG RECALL

Which cars are impacted in this voluntary recall?

A list of General Motors vehicles sold in New Zealand which are impacted include:

  • Opel Mokka (MY2014)
  • SAAB 9-3 (MY2006-2011)
  • SAAB 9-5 (MY2006-2009)
  • Holden Cascada (MY2015-2017)
  • Holden PJ Astra (J) (MY2014- 2017)
  • Holden Trax TJ (MY2013-2018)
  • Holden Barina TM (MY2012-2018)
  • Holden Cruze JG & JH (MY2010-2016)
  • Holden Astra-H (MY2005-2009)

How do I know if my car is impacted?

If you own a car on the list above, it is fitted with a front driver’s side airbag with an affected Takata inflator which will need to be replaced.

GM Holden will contact all customers with impacted vehicles to let them know to book into the nearest Holden Service Outlet to have the airbag replaced free of charge.

There are several ways to check. You can contact Holden’s Customer Care line on 0800 633 134 quoting your Vehicle Identification Number (VIN). Your VIN can be found:

  • On the bottom corner of the windscreen on the passenger side.
  • Inside the driver’s door; and
  • Near the firewall in the engine bay

or

Using your VIN on the VIN Lookup tool to determine if your Vehicle requires an airbag replacement under an Active or Future recall.

What should I do if I think my vehicle is impacted?

You can contact your nearest Holden Service Outlet to arrange a suitable time to replace your airbag.  They will check over the phone if your vehicle is part of the recall.

Alternatively you can check by using your VIN on the VIN Lookup tool to determine if your Vehicle requires an airbag replacement under an Active or Future recall.

We strongly recommend your contact details are correct with NZTA so that we can contact you if we need to for future safety related recalls. You can update your contact details at https://transact.nzta.govt.nz/transactions/ChangeOfAddress/entry

Why is GM Holden contacting me about my Saab or Opel vehicle for this recall?

Holden, as part of General Motors, is the importer of Saab and Opel vehicles. Holden Service Outlets are authorised to carry out the rework on Saab and Opel vehicles for this recall campaign.

If my vehicle has previously had a driver airbag replaced after a crash or other rework, is my vehicle still affected by the Takata Recall?

If your vehicle has had an airbag replacement following a collision or other incident, any replacement airbag installed in the Vehicle may be faulty and require replacement. Accordingly, please check your VIN on the VIN Lookup tool to determine if your Vehicle requires an airbag replacement under an Active or Future recall.

Is my car safe to drive?

GM Holden expect that the inflators fitted to impacted vehicles will continue to perform as designed until a replacement airbag can be fitted.

Is the replacement airbag also made by Takata?

The replacement airbags do not use Takata inflators. Holden is not using any like-for-like airbag replacements.

Do any Holden vehicles contain ‘alpha’ airbag inflators?

Our vehicles are not fitted with Takata airbags containing 'alpha' inflators, these airbags are widely reported to pose an immediate and extreme safety risk.

What if I want to get my airbag replaced earlier?

Yes, you can contact your nearest Holden Service Outlet to arrange a suitable time to replace your airbag.

I have bought an imported/second-hand Holden which is on the recalled vehicle list, what should I do?

Yes, you can contact your nearest Holden Service Outlet to arrange a suitable time to replace your airbag.

WARRANTY

Who can I speak to about warranty enquiries?

Please call our Customer Care team on 0800 465 336

Does the Holden Standard Factory Warranty affect my rights under the New Zealand Law?

Our goods come with guarantees that cannot be excluded under the New Zealand Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You can also have the components repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Does the Holden Standard Factory Warranty include scheduled servicing?

All warranty work performed under a Holden Standard Factory Warranty (including parts and labour) will be carried out free-of-charge. However, this work should not be confused with the servicing specified in the Maintenance Schedule. Found in the Service Booklet, this service is a payable charge.

When does the Holden Standard Factory Warranty period start for demonstrator vehicles?

In the case of a demonstrator vehicle, the warranty period starts from the date the vehicle was first placed into service by the Dealer. Your coverage expires at 3 years or 100,000 km, whichever comes first.

Need more info? Refer to your owner's handbook in your glove box for more information on your coverage, making claims and warranty exclusions.

WARRANTY

Who can I speak to about warranty enquiries?

Please call our Customer Care team on 0800 465 336

Does the Holden Standard Factory Warranty affect my rights under the New Zealand Law?

Our goods come with guarantees that cannot be excluded under the New Zealand Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You can also have the components repaired or replaced, if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Does the Holden Standard Factory Warranty include scheduled servicing?

All warranty work performed under a Holden Standard Factory Warranty (including parts and labour) will be carried out free-of-charge. However, this work should not be confused with the servicing specified in the Maintenance Schedule. Found in the Service Booklet, this service is a payable charge.

When does the Holden Standard Factory Warranty period start for demonstrator vehicles?

In the case of a demonstrator vehicle, the warranty period starts from the date the vehicle was first placed into service by the Dealer. Your coverage expires at 3 years or 100,000 km, whichever comes first.

Need more info? Refer to your owner's handbook in your glove box for more information on your coverage, making claims and warranty exclusions.

TAKATA AIRBAG RECALL

Which cars are impacted in this voluntary recall?

A list of General Motors vehicles sold in New Zealand which are impacted include:

  • Opel Mokka (MY2014)
  • SAAB 9-3 (MY2006-2011)
  • SAAB 9-5 (MY2006-2009)
  • Holden Cascada (MY2015-2017)
  • Holden PJ Astra (J) (MY2014- 2017)
  • Holden Trax TJ (MY2013-2018)
  • Holden Barina TM (MY2012-2018)
  • Holden Cruze JG & JH (MY2010-2016)
  • Holden Astra-H (MY2005-2009)

How do I know if my car is impacted?

If you own a car on the list above, it is fitted with a front driver’s side airbag with an affected Takata inflator which will need to be replaced.

Holden will contact all customers with impacted vehicles to let them know when parts are available and their airbag is ready to be replaced.

You can also contact Holden’s Customer Care line on 0800 465 336 quoting your Vehicle Identification Number (VIN). Your VIN can be found:

  • On the bottom corner of the windscreen on the passenger side;
  • Inside the driver’s door; and
  • Near the firewall in the engine bay

What should I do if I think my vehicle is impacted?

Please ensure we have your contact details so that we can contact you if we need to. You can update your contact details at https://transact.nzta.govt.nz/transactions/ChangeOfAddress/entry

We will contact you directly to organise a replacement airbag to be fitted to your vehicle once parts become available.

Why is Holden contacting me about my Saab or Opel vehicle for this recall?

If my vehicle has previously had a driver airbag replaced after a crash or other rework, is my vehicle still affected by the Takata Recall?

Is my car safe to drive?

Is the replacement airbag also made by Takata?

Do any Holden vehicles contain ‘alpha’ airbag inflators?

What if I want to get my airbag replaced earlier?

I have bought an imported/second-hand Holden which is on the recalled vehicle list, what should I do?

HOLDEN FINANCIAL SERVICES

Is my Holden Financial Services loan account affected by General Motor’s decision to retire the Holden brand in Australia and New Zealand?

No, you can continue with your loan and your terms and conditions and scheduled loan repayments are unchanged.

Will Holden Financial Services still honour the Holden Guaranteed Value (HGV) amount at the end of my loan term?

Yes, this is unchanged. The HGV amount is subject to you keeping and returning your vehicle in an acceptable condition in accordance with the Fair Wear and Tear guidelines. The HGV amount may be reduced, if you do not keep your vehicle in an acceptable condition and/or you exceed your nominated kilometre allowance.

Do I still need to abide by the maximum kilometrage usage I selected for my HGV loan?

Yes, this is unchanged. An excess kilometre charge will be applied for each kilometre you travel above your nominated kilometre allowance in your loan contract.

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