Accident Care

Reality is, accidents can happen and if you’re unfortunate enough to have one we’re here to help get you back on the road. 
If you do have an accident, we recommend that you … 
1. Stay calm, switch off the ignition and turn your hazard lights on. 
2. Get to a safe place and dial 111 to notify emergency services if necessary. This means is someone is injured, traffic is being obstructed, the other driver refuses to co-operate, or a driver is under the influence. Make sure you follow first aid measures until help arrives if someone is injured. 
3. Get as much information as you can about the accident using the forms in this guide to help you.

  • Driver’s license details & address 
  • Contact number 
  • Vehicle registration, make & model

4. If required, contact GM Accident Care on 0508 286 733 or your nominated roadside assistance provider –they may be able to offer additional advice.

To help you glide through the repair process ask the other party if you can take photos of their licence, vehicle and accident scene. 
For additional support you can contact GM Roadside Assistance on 0800 467 800 

Repairing Your Holden

Your Holden is the result of the best design and engineering practices to ensure that it performs at a very high standard in the event of a collision.

Only new Genuine Holden Parts fitted using current GM Holden repair procedures will bring your Holden back to its pre accident condition, maintain its structural integrity and ensure occupants’ safety is not compromised.

Holden Genuine Parts

  • Engineered for your Holden
  • Manufacturer’s warranty
  • Resale value

We are serious about your safety and your right to have new Genuine Holden Parts fitted to your vehicle. Only Genuine Holden Parts are designed, validated and engineered by General Motors or its associated entities and are warranted by GM Holden, giving you peace of mind. Keeping your Holden genuine will also help maximise the resale value of your vehicle.

*Visit or speak to your Holden Service Outlet for details on Holden’s warranties.

GM Certified Collision Repair Network

The anxiety & uncertainty that being involved in an accident brings can be lightened by having your Holden repaired by a GM Certified Collision Repairer.

By Choosing a GM Certified Collision Repairer you can rest assured that you will be dealing with a Repairer that not only meets the highest levels of training and expertise, but will also help you through the entire process from making a claim right down to getting you back on the road.

A key part of being a GM Certified Collision Repairer is a commitment to completing safe & proper repairs.

This means that your Holden will be repaired using:

  • The current Holden approved Repair Procedures
  • The correct GM approved equipment
  • New Genuine Holden Parts from Holden
  • Trained & Certified Technicians

The GM Certified Repairer will also conduct a full electronic system check after repairs using the same diagnostic equipment & processes exclusive to Holden Service Outlets. This will give you piece of mind that your Holden has had a safe & proper repair ensuring that it will operate as it was designed & continue to be as safe as it was before it was damaged.

It’s an exclusive privilege to be a GM Certified Collision Repairer and one that isn’t handed out to just anyone.

To contact your nearest GM Certified Repairer call 0508 286 733 or click here to see the list of GM Certified Collision Repairers.

What to look out for

Genuine Parts

Genuine Holden Parts are designed, validated and engineered by General Motors or its associated entities and are warranted by GM Holden, giving you peace of mind. Keeping your Holden genuine will also help maximise the resale value of your vehicle.

By definition “Genuine Holden Parts are parts that are designed, validated and engineered by General Motors or its associated entities. These are sourced through the GM Holden authorised supply chain and warranted by GM Holden.” Using Genuine Holden Parts your Holden can be returned to its pre accident condition.

Copy Parts

Unlike Genuine Holden Parts, copy or counterfeit parts are vehicle parts or panels that have not been rigorously tested by Holden engineers to ensure your vehicle's safety and durability. Copy parts may affect your vehicle's warranty and compromise the safety and design of your Holden.

‘Recycled’ or Second Hand Parts

These parts are sourced from vehicles that have been badly damaged or even written off and may contain hidden damage. These parts may not return your vehicle to a pre-accident condition and may decrease the safety, quality, and value of your vehicle.

GM is serious about Safe & Proper repairs to it’s Customer’s vehicles. Click below to see the current GM Position Statements around parts & methods used in repairs

GM Australia & NZ Position Statements

Do you have the right insurance?  

It's important to understand your insurance policy thoroughly so you don’t get stung by the fine print. Some policies mean the insurer is able to repair your Holden as cheaply as possible which may mean using copy or recycled parts, therefore compromising the safety of you and your passengers. If you're not sure, ask your insurance company whether your policy allows only new Genuine Holden Parts to be fitted to your vehicle for the vehicle’s lifetime.

Questions to ask your insurer

  • Will Genuine Holden Parts be fitted for the life of my vehicle?
  • Do I have a choice of repairer?
  • Are repairs guaranteed for life of the vehicle regardless of ownership?
  • Will my insurance company mandate that the repairer follow current GM Holden repair procedures?

Picked up your vehicle from being repaired? Here’s how to check that its good to go!

  • Ask the repairer about the work that’s been carried out and to see the job card – the repairer’s own record
  • Look at the car from a distance - If areas have been repainted, check the panels match and blend together
  • Look at where the panels meet - Large gaps may indicate poor repair work or that a non genuine part is fitted
  • Look at the appearance of the car - If the car is dirty if could be a sign of poor quality work
  • Make sure the parts that have been fixed work properly - Pay attention to headlights, door handles and locks
  • Request an invoice itemising the parts and ask if new Genuine Holden Parts have been fitted.
  • Ask for the repairer’s warranty

Accident Details

If you are unfortunately involved in an accident, then here is a checklist of the basic details you will need.

Firstly though you should make sure that no one is injured and you and your vehicle are in a clear & safe position.

SECTION A – Your Details

  • Driver’s Name
  • Licence Number
  • Vehicle make/model/year
  • Registration Number

SECTION B – Other Drivers’ Details

  • Driver’s Name
  • Licence Number
  • Address
  • Contact Number
  • Vehicle make/model/year
  • Registration Number
  • Insurance Company

SECTION C – Accident Details

  • Date
  • Time
  • Location
  • Accident Details
  • Witness Name
  • Witness Address
  • Witness Contact Number

SECTION D – Additional Information

Add details of police, other vehicles, conversations or draw a sketch


GM Australia & New Zealand Parts Position Statements